What is mduka.net?

Mduka is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in the world to purchase different items/products from Africa through online.

I need to sign up before buying any Offer/Product?

Yes, it is recommended to signup before buying so as to improve your future shopping experience.

How long will I have to wait for my order?

We aim to dispatch all orders within 2 working days of the date you placed the order. Please note however, this is not always possible whether it be due to bank holidays or special offers. If for any reason your order hasn't been dispatched within 3 working days, please send an email to our customer care unit (support@mduka.net). Our normal delivery lead times are: Worldwide 7-14 working days, we aim to process, dispatch and deliver your order within 7 days - Monday to Friday. If for any reason there would be a delay to your order, we will do everything we can to inform you of such instances.

How much does postage cost?

The postage (Shipping Cost) is included in the cost of the goods.

Who will deliver my order?

All deliveries are done via DHL.

How can I track my order?

Once you have received confirmation that your order has been dispatched, please go to www.dhl.com and enter your shipment tracking number. This will give you up to date information on the progress of your parcel.

What notifications will I receive in regards to my order?

Once you have successfully placed your order using our online shop, you will automatically receive a confirmation email of your order. Once your order has been picked and packed and sent for shipment, you will then receive a dispatch notification email. If your order has been dispatched with DHL you'll also receive your tracking number.

What if my order isn't delivered?

Once your order has been dispatched, if you haven’t received it within 14 working days please contact us via email support@mduka.net or call us via +255 746 599 365. We would request that you contact us as soon as possible and within 60 days of placing your order.

What if I want to cancel my order?

You have the right to cancel your order up to 7 working days beginning on the day after our delivery agents have recorded a successful delivery of your order. Informing us of your cancellation can be done either by contacting us at support@mduka.net m or calling us on +255 746 599 365. To receive a full refund (including postage price) you must return the items in the same condition to which you received them. We will not refund products which have been opened or tampered with. Generally, we get our orders dispatched in less than the specified lead times, so we would appreciate it if you could inform us ASAP of any cancellations as it is easier to cancel an order before it has left the warehouse.

Once I have placed my order, can I amend it?

Please note that once you have progressed through the payment webpage or received your order confirmation you are unable to add/amend products on your order.

I have given the wrong address, how can I change it?

If you find that you have gave the wrong address details, please contact our Consumer Services team ASAP on +255 746 599 365 or via support@mduka.net quoting your order number and the address it has to be changed too. If your order is currently sat as 'Packing', it may not be possible to change your address details. If your order has already been dispatched with DHL, we will be unable to change your address details. If an order is delivered to an incorrect address provided by you, we will be unable to refund any costs associated with your order. If your order is returned to us due to an incorrect address, we will be unable to refund your shipping costs.

Can I return an order?

Of course! As long as it is within 30 days of the date you received your order and the products have not been opened, tampered or consumed. Please return your products to 2nd Floor Capital Plaza, Mbezi Beach, P.O Box 106210, Dar es Salaam, Tanzania. Be sure to include your order reference number and the reason you are returning your goods so that we can process a refund for you. Please note that we will not reimburse your postage costs on returned items unless it is an error made by our warehouse.

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